Extraordinary customer support is the difference between merely stumbling along and a great experience. We take a lot of pride in the passion, professionalism, and personality of our Support Team. If you need a helping hand, they are standing by.
CoreStor Technical Staff Delivers
- Hands-on and field experience
- Expert pre-sales design assistance and technical support after the sale
- Access to a multi-vendor storage lab for integration testing and qualification
- Access to a multi-vendor performance testing lab
CoreStor provides world-class customer support and is committed to superior service. All our hardware comes with a three-year, return-to-depot warranty at no extra charge. Warranty upgrades can also be purchased to tailor product support requirements to the needs of the customer:
Next Business Day parts replacement
Next Business Day Onsite support
24×7 Next Day Onsite support
The onsite support programs provide next day parts (based on stock and availability), and on-site technicians to replace the defective hardware during business hours. Additional service and support plans are available upon request.
During the “in-warranty” period, support is provided by phone and email with a guaranteed two hour response time 8am – 8pm, excluding holidays and weekends. For “out of warranty” hardware, support is provided by email with a four hour response time. Regardless of the warranty status, email support is free for the lifetime of the product.